Right of Withdrawal Policy
In compliance with the provisions of the Italian Consumer Code (Legislative Decree 206/2005) and the EU Consumer Rights Directive, customers are entitled to cancel their purchase without providing any justification, within 14 days of receiving the goods.
You are legally entitled to withdraw from your purchase within 14 calendar days from the day you—or a third party designated by you, other than the courier—receive the goods.
To exercise this right, please send us a clear request by email or post stating your decision to withdraw from the contract. You are not obligated to use it, but a standard withdrawal form is available below for your convenience.
(Only complete and return this form if you wish to cancel the contract.)
To:
Mare SRL Unipersonale
Via Filippo Saporito, 54
81031 Aversa (CE), Italy
Email: [email protected]
VAT: P.iva 04826710610
I hereby give notice that I withdraw from my contract of sale for the following item(s):
Ordered on: __________________________
Received on: _________________________
Customer name: _________________________
Customer address: _______________________
Signature (if sent by mail): ________________
Date: _________________________________
Once we receive your withdrawal notice, we will process your refund within 14 days, including standard shipping costs (excluding any extra charges for premium delivery options you may have selected). Refunds will be issued using your original method of payment, unless otherwise agreed, and you will not incur additional charges for the refund.
You must return the goods within 14 days of notifying us of your withdrawal. The return is considered timely if the products are dispatched before the 14-day period ends.
Products should be returned in their original packaging and in the same condition in which they were received. Unless the return is due to our error or a damaged item, return shipping costs are the customer’s responsibility.
The right of withdrawal does not apply to:
Personalized or made-to-order products
Sealed goods that cannot be returned for hygiene reasons if opened
Items likely to spoil or expire quickly
Opened audio/video recordings or computer software
Newspapers, magazines, or similar publications
Returned items must be unused, undamaged, and in their original packaging with labels and seals intact. If the value of the item has decreased due to improper handling, we may reduce the refund accordingly.
Please package items securely to avoid damage during return shipping.
If you have questions about returns, refunds, or how to exercise your withdrawal right, feel free to contact us:
Mare SRL Unipersonale
Via Filippo Saporito, 54
81031 Aversa (CE), Italy
Email: [email protected]
Please note: You are liable for any reduction in value if goods are handled in a way that goes beyond what is necessary to verify their nature, features, and proper functioning.