Product Issues and Dispute Resolution
Problems with Delivery
If your order arrives damaged, incomplete, or differs from what you expected, please report the issue within 48 hours of receiving the package by emailing us at [email protected].
You’ll receive an automated confirmation—please reply to that message with clear photos of the package, showing the shipping label and the items received, including any visible damage.
We treat such cases with urgency and appreciate your understanding as we work to resolve the matter quickly.
Product Malfunctions or Service Concerns
If you encounter a technical problem despite following the product instructions, please get in touch at [email protected].
After receiving our auto-response, reply with a photo or video that clearly illustrates the issue—such as the item while turned on, charging, or in use.
If video proof cannot be provided, we may ask you to return the product to our facility for further inspection.
⚠️ Please note: Return shipping is at the customer’s expense. We do not accept cash-on-delivery (COD) returns.
Unresolved Issues and Disputes
If you’re not satisfied with the outcome of a complaint, or if a mutual resolution cannot be reached, you have the right to submit your case via the European Online Dispute Resolution (ODR) platform at:
https://ec.europa.eu/consumers/odr
Please note that only requests that meet the above conditions will be eligible for review and resolution.
For more detailed information, we encourage you to consult our Terms and Conditions and Cookie Policy, accessible from the bottom of any page on Lamarketdealhome.com.